Solomon Makgale, communications manager for ACSA (Airports Company South Africa), has urged passengers to get to airports early during the coming holiday season as they expect passenger volume to increase by 10% to 9.5 million passengers over the next three months. Read the report here.
It is well and good asking people to arrive early but I do hope that the various airlines and ACSA have also employed more people to handle the extra pressure. Having competent people at check-in desks and helping passengers find their way around will go a long way in preventing frustrations.
I was recently at OR Tambo International in Johannesburg at a particularly busy time of the morning and waited in the very long queue to get through the security check. Only two gates were open. From what I can remember there are at least another 4 that could have been opened had staff been available. It is this kind of forethought that will help ACSA regain some lost confidence from the flying public.
A good experience at the airport relies on many factors but I do hope that in light of Mr Makgale's word, ACSA will play their part as well!
PS - Anyone flying into, out of or around South Africa on Christmas Day? I would love to post your experience on this blog. Leave me a comment and I will contact you!